Version
V1.0.040625
Date Published
06 April, 2025
Date Effective
20 April, 2025
Our refund and cancellation policy details the terms for subscription cancellations and the refund process. The website getkiosq.com is owned and operated by Kiosq (by ProCodeBase), providing a digital storefront platform for small businesses and Instagram sellers in India.
By making any purchases on our platform, you agree to this refund and cancellation policy.
By agreeing to this policy and purchasing services from Kiosq, you confirm that you are of legal age (18 years or older). If you are underage, please refrain from purchasing our services without parental or guardian consent.
The following terms apply to monthly subscription plans (Starter, Growth):
Cancellation
You may cancel your subscription at any time by contacting our support team at support@procodebase.com or via WhatsApp. Cancellations take effect at the end of the current billing cycle — you retain access until then.
Refunds on Subscriptions
Subscription fees are non-refundable once the billing cycle has begun. If you believe you were charged in error, contact us within 7 days of the charge and we will review your case.
Downgrade / Upgrade
You may upgrade or downgrade your plan at any time. Upgrades take effect immediately and the difference is prorated. Downgrades take effect at the start of the next billing cycle.
One-time payments made through the Kiosq platform (e.g., customer orders on a seller's storefront) are subject to the individual seller's return policy. Kiosq acts as a technology intermediary and is not responsible for the fulfilment of goods or services sold by sellers.
For disputes related to seller transactions, please contact the seller directly or raise a complaint through your customer dashboard.
The following are strictly non-refundable:
Subscription fees for a billing period already in use
Platform onboarding or setup fees
White-label or Pro plan customisation fees once work has commenced
Payment gateway transaction fees charged by Cashfree
Any disputes arising from this policy — including breaches, terminations, or its validity — will be resolved through binding arbitration in accordance with applicable Indian laws. Both parties agree to pursue arbitration before initiating any legal action.
This Refund and Cancellation Policy is governed by the laws of India. By agreeing to this policy, you consent to the jurisdiction of courts in Bengaluru, Karnataka for matters not resolved through arbitration.
We reserve the right to update this policy at any time. We allow a 14-day window between the publishing and effective dates. Continued use of our platform after the effective date signifies your acceptance of the changes.
Questions about this policy should be directed to support@procodebase.com or via our Contact page.
This refund and cancellation policy was last updated on 06 April, 2025. By continuing to use our services, you acknowledge and agree to the terms outlined above.